About us

About us

Our Story

Our Story

With over 7 years experience, working with participants and providers, Susan understands the NDIS better than most. Susan will work with you, she will help structure the Service Agreements and correspond with you and the NDIS. You will have a “sounding board” when decisions are hard to make.

Our People

Susan McDermott

Susan McDermott

Founder

Meet award winning NDIS Plan Manager and founder of My Plan Choice, Susan McDermott. Located in Lismore,...

Meet award winning NDIS Plan Manager and founder of My Plan Choice, Susan McDermott. Located in Lismore, Northern NSW, Susan has firsthand experience meeting personal challenges and is passionate about helping other people with disabilities. With many years of volunteering in the local community, Susan has complete empathy for those seeking support and direction.

With over 5 years’ experience working with the NDIS, Susan will work with you, she will help structure the Service Agreements and correspond with you and the NDIS. You will have a “sounding board” when decisions are hard to make.

Susan has a Post Graduate Certificate in Business (Philanthropy and Non-profit Studies) from Queensland University of Technology.

“Our goal is to ensure those seeking support understand how to apply and prepare for the management of the benefits under the NDIS guidelines.”

As your NDIS Plan manager, Susan will ensure that invoices are processed quickly and accurately, keeping your providers happy and allowing you more time to enjoy the benefits of your NDIS plan.

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Our Mission & Vision

Our Mission & Vision

It’s our mission to assist people with a disability to achieve goals. We will work with you, showing you how to to access funds and use your funding, contact providers and then manage your funds to help you move forward.

My Plan Choice advocates for empowered living for people with disability.

Our Values

Connected

Connected

United we can build a more inclusive and supportive world for everyone. My Plan Choice believes in networks and referrals to not only support people with disability, but to strengthen our relationships with families and carers.

Integrity

Integrity

Our ethos is to work with consideration and respect. Our aim is for all service provided to help achieve and underline the goals set within participant’s lives. Honesty, respect, and realistic advice within the NDIS boundaries.

Inspiring & Positive

Inspiring & Positive

My Plan Choice aims for solutions that enhance the confidence and independence of people with disability. My Plan Choice has a positive attitude. It’s in our nature to find solutions, rather than surrender. We work to build relationships with providers, and seek to share a positive attitude with the people we assist.

Success Stories

Takes the pressure off us – looks after the funding and guides us with the available supports.

Italia Z, Parent

Our plan manager, Susan, is exceptional, goes close to a legend, for what she does for participants !

Ros Y, Parent

Susan, at my plan choice, makes me feel comfortable and confident with my plan funding.

Garry G, Participant

You couldn't get someone better to look after your NDIS plan management !

Mark H, Parent

Really important service, and done very well!

Sarah H, Participant

I appreciate your kindness and support, You’re a wonderful person to have in our corner !

Rachael S.

Plan Managed

NDIS registered provider, My Plan Choice pays the bills, handles the paperwork, helps you keep track
of funds and takes care of financial reporting for you.